Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.
Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability so purchase them quickly!
How do I change my account information?
As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
Can I change my email address in my account?
We will offer this function in the future.
I cannot find the answers to my questions, how do I reach Customer Service?
Email us at email@example.com. If you’ve placed an order and you need our help about it, don’t forget to state your Order Number so that we can help you better.
How do I find my sizing on SPUR’s website?
To find your best SPUR fit, there are two ways you can use!
- SIZE GUIDE
The first way you can find out is by checking our Size Guide. To do so, simply click the “SIZE GUIDE” button that is located beneath the item’s price, and you will see a chart of sizing and feet measurements. Alternatively, you may click on this link to view the Size Guide.
- SIZING ASSISTANT
Secondly, you can use our built-in Sizing Assistant to help! Simply click the “WHAT’S MY SIZE” located beneath the range of sizes, and a pop-up window will appear. From there, you can opt to enter your foot’s measurement, or select a footwear brand that you’ve shopped with in the past, and enter your usual sizing. From there, the Sizing Assistant will recommend the best fit for you. Furthermore, the Sizing Assistant will retain your fit info, and continue to offer size recommendations on subsequent SPUR products!
To learn more, you can watch a video demo:
How do I use a Gift Card and Voucher Code?
You may purchase a gift card for yourself or for a loved one here. Voucher codes must be used in accordance to the set terms and conditions. Exceptions may not be entertained. Only one Voucher Code can be used per transaction. Please contact us if you are facing issues with your Gift Card or Voucher Code.
What kinds of payment methods do you accept?
We accept the following forms of payment:
- Spur Shoes Gift Cards that have been purchased and issued from Spurshoes.sg
Is my privacy and personal information secure on your site?
Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
Do you restock items that are sold out?
We do try our best to restock items that are sold out but these are all subject to availability from our partner brands! If you live in Singapore, you may want to Contact Us to find out if the item you’re looking for is still available.
Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. If you decide that you do not want to keep your purchases, please retain the original packaging and tags on the item, and return your purchases to our address. View more information on our Returns page.