Returns & Exchanges

The following Returns & Exchange Policy only applies to online purchases made through www.spurshoes.sg.

FINAL SALES
All sales of Gift cards and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds. For all other items, to be eligible for an exchange or refund as described below, the merchandise must be returned unworn with tags and in original shoe boxes. All return items must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available after we’ve received your return items.

EXCHANGES (SINGAPORE ORDERS ONLY):
Exchanges are allowed for Singapore orders only. Exchanges can be done for a different size or to exchange to a new style.

In-store Exchanges at SPUR Flagship Store: Please email us at care@spurshoes.sg and state your order number, and exchange details. Our customer service reps will coordinate with the SPUR Flagship Store on your exchange request, and you will be notified when the stocks are ready and reserved for you within 1-2 working days of your inquiry.

Online Exchanges: Please email us at care@spurshoes.sg and state your order number, and exchange details. Our customer service reps will reply to your inquiry within 1-2 working days.

If you are an International Customer, please do a Return of the shoes to our Returns Address, and place a new order for the new size or style that you wish to purchase. We apologise for not being able to offer Exchanges for international orders at this point of time.

RETURN LIMITATIONS
Gift Cards, E-Gift Certificates and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached and in original shoe boxes.

HOW TO RETURN
Returns are accepted within 30 days from the shipped date. Please note all Gift Cards, E-Gift Certificates and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached and in the original shoe boxes.

RETURNING VIA LOCAL PICK-UP SERVICE (SINGAPORE ONLY)
SPUR Urban Mine offers Returns Pick-Up Service to all Singapore orders. Save the trouble of going to post-office by letting us do the work for you. A return pick-up cost of $8.00 (Singapore dollars) will be deducted from your order refund amount.

To return an item, please send an email to care@spurshoes.sg, stating “Return Pick-up [order number]” in your email subject, and send us a request for pick-up. Kindly allow us 1-3 working days to respond to you. Once your pick-up has been confirmed, we will notify you via email so that you can have the return package prepared.

Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).

RETURNING TO OUR ONLINE RETURNS ADDRESS
Your order will include an invoice, return form, and/or customs documents. Please securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).
In addition, return shipping is non-refundable.

Mail your online returns to the following address:
SPUR Urban Mine
KF Channel (S) Pte Ltd
10 Kranji Crescent
Singapore 728660

SPUR Urban Mine reserves the right to decline any Return Item if the items do not meet the Return requirements as stated above.

SELF RETURN TO OUR BOUTIQUE (SINGAPORE)
Your return order will include an invoice, return form, and/or customs documents. Please securely pack your merchandise and Return Form in the same original packaging.

You may return directly to the following address:
SPUR Urban Mine
Plaza Singapura #02-26 Orchard Road
Singapore 238839
Operating Hours : 1000 – 2200

SPUR Urban Mine reserves the right to decline any Return Item if the items do not meet the Return requirements as stated above.

DAMAGE, DEFECTIVE, WRONG ITEM(S)
Should you receive damaged, defective, or the wrong item(s), please email us within 7 days of receiving the parcel at care@spurshoes.sg and state your order number, and attached photos of defected product. Our customer service reps will reply to your inquiry within 1-2 working days and make an arrangement with you for an exchange.

INTERNATIONAL RETURNS

Your order will include an invoice, return form, and/or customs documents. Please securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Please email us at care@spurshoes.sg with images of your items for verification that there are no damages or defects prior to returning.

Mail your online returns to the following address:
SPUR Urban Mine (Returns)
KF Channel (S) Pte Ltd
10 Kranji Crescent
Singapore 728660

SPUR Urban Mine reserves the right to decline any Return Item if the items do not meet the Return requirements as stated above.

REFUNDS
Refunds will be made to your Paypal account or Credit Card, whichever was used upon the purchase, with the value of your refund amount. Shipping charges cannot be refunded. For purchases that qualify for free shipping, the refund will be made net of the shipping charges. Shipping charges are listed here.

RETURNS FOR ONLINE PURCHASES MADE WITH GIFT CARDS, E-CERTIFICATES OR STORE CREDIT CARDS
Refunds will not be made for items purchased using a GIFT CARD or E-CERTIFICATE from Spur Shoes. If you are having issues with this, please contact care@spurshoes.sg.